Complaints

Any person may report the conduct of a person, club or association they feel breaches Brisbane Netball Association's (BNA) Member Protection Policy related Codes of Behaviour or Policies.

Before making a complaint, please consider:

Is my complaint related to my club? i.e. behaviour of an unacceptable nature of players, spectators, or officials?

If the answer is yes, first discuss your concerns with your Coach / Manager / Club Official / Club President (e.g. the Club their child plays for) to allow that Club to assist in resolving the matter before lodging a complaint with BNA.

If the issue cannot be resolved to your satisfaction, you may arrange to lodge a complaint with BNA via contact details below. You may arrange for Club President or Club Official to assist with completion of the complaint.

Is my complaint related to BNA?

If the complaint is related to BNA’s programs i.e. Net Set Go, TIP, Rep, GBNL or related to our grounds or facilities please contact BNA via the contact details below.

If you need assistance or support you can contact:

Tanya Rowlands, Member Protection Information Officer: mpio@brisbanenetball.org.au

Complaints should be made as soon as possible to the relevant person.

Complaints regarding Saturday fixtures must be submitted by 3:00pm the following Monday. 

Contact details:

Email: admin@brisbanenetball.org.au

Appealing a complaint outcome

Following completion of the complaint process if the person is not satisfied with the outcome they have the option to appeal.

When needed, a complaints tribunal is convened for appeals or serious complaints.

To read more about BNA’s Complaints Procedure refer to page 9 via the following link.

https://www.brisbanenetball.org.au/hosted/org/284/docs/3c1cae16/Member-Protection-Policy-July-2018.pdf